A downtown St. Louis company moves to O’Fallon and switches to Socket’s Voice, Data and Internet services with ease, thanks to dedicated customer service.
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Client
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Host Analytics is the on-demand leader for business performance management software to help improve companies’ budgeting, forecasting, financial consolidations, dashboarding, scorecarding, reporting and analysis. Founded in 2000, Host Analytics delivers a complete suite of business performance management software and serves small, medium and large businesses around the world.
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Challenge
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Reliable phone and e-mail services are vital to Host Analytics’ business operations not only because of national and international clients, but also communication with its out-of-state customer service center and regional office. However, when the company moved its downtown St. Louis headquarters to the neighboring suburb of O’Fallon, telecommunications services from its former provider were not available. In fact, none of Host Analytics’ four previous service providers offered coverage in its new location.
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Solution
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The company’s major concerns were ensuring a smooth transition during the move and upgrading to a more reliable telecommunications network. Socket’s competitive telephone and Internet services came recommended for the area by a trusted phone system representative. Host Analytics chose to partner with Socket to provide a T1 connection and local, long-distance and international phone service.
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Result
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Host Analytics’ switch went smoothly largely in part to one dedicated Socket business representative. The company continues to maintain efficient operations in its new suburban office, with the help of Socket’s bundled solutions, responsive support and reliable service.
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www.HostAnalytics.com
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Industry
Business Consulting
Socket Services
- T1 with 5 telephone lines
- 1.2 MB dedicated Internet
- Metro Calling Area Plan
- 800-number
- Long-distance Telephone Service
- International Telephone Service
Geographical Location
- O'Fallon
- Ponca City, Oklahoma (customer service center)
- Houston, Texas (regional office)
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